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Premium BPO Solutions

Every Campaign.
Zero Noise.

Dex Drone BPO engineers high-performance outsourcing across sales, support, and lead generation — for brands that demand results, not excuses.

105+Active Campaigns
98%Client Retention
3×Avg ROI
24/7Operations
Services

Campaigns We Dominate

From cold outreach to complex inbound — a seamless extension of your brand.

📞
Outbound Sales

Trained closers who know your product. High-volume B2B & B2C cold calling with custom scripts.

🎯
Lead Generation

Qualified pipeline daily. Build, qualify, hand off — only sales-ready leads, zero junk.

💬
Customer Support

Voice, chat, email — CSAT-focused teams trained on your SOPs from day one.

📋
Appointment Setting

Calendar booked, CRM updated, no-shows minimized. Fill the pipe so closers can close.

🔄
Customer Retention

Win-back & churn-prevention by agents trained in de-escalation and value communication.

📊
Data & Verification

List cleaning, verification, surveys — precision work that sharpens every campaign.

Operations Floor
Live OperationsOur Call Center FloorRawalpindi, Pakistan
Training Session
Agent TrainingCampaign Strategy SessionsEvery agent trained before going live
Testimonials

Client Voices

★★★★★
"

Dex Drone delivered 3× more qualified leads in the first month than our previous vendor did in a quarter. Zero fluff, all results.

James Hartley
CEO, Hartley Financial Group — USA
★★★★★
"

Appointment setting team filled our calendar within the first week. Best scripting quality from any BPO partner.

Sarah Mitchell
VP of Sales, ClearPath Insurance — USA
★★★★★
"

Co-founders personally involved in every campaign. CSAT went from 72% to 94% in 6 weeks. Exceptional team.

Ryan Okafor
Head of Operations, TechEdge Solutions — USA
Let's Talk

Ready to Scale?

5 agents or 50, one campaign or ten — scope it, staff it, deliver it.

No lock-in · No retainers until satisfied · 48hr blueprint

Services

All Campaigns

Six core campaign types. Dedicated teams, custom SOPs, real-time reporting.

📞
Outbound Sales

B2B & B2C cold calling. Custom scripts, 2-week product training. KPIs: calls/hour, connect rate, conversion. Best for: SaaS, insurance, real estate, solar.

🎯
Lead Generation

Qualify against your ICP, hand off sales-ready leads only. Full CRM integration. KPIs: leads/day, qualification rate, cost per lead.

💬
Customer Support

Voice, chat, email — Tier 1 & 2 with full escalation. 24/7 or custom shifts. KPIs: CSAT, FCR, AHT, ticket volume.

📋
Appointment Setting

Calendar booked directly, confirmation calls included. KPIs: appointments/day, show rate, close rate. Best for: healthcare, financial advisors, real estate.

🔄
Customer Retention

Reach at-risk customers before they cancel. KPIs: churn rate reduction, win-back rate, LTV impact.

📊
Data & Verification

List cleaning, data verification, surveys, market research. Best for: healthcare, financial, e-commerce.

Industries

Who We Serve

🏠
Real Estate
Lead gen, appointments, investor outreach
🏥
Healthcare
Patient scheduling, insurance verification
💼
Financial Services
Outbound sales, lead qualification
☀️
Solar & Energy
Appointment setting, lead generation
💻
SaaS & Tech
Demo scheduling, retention
🛒
E-Commerce
Support, returns, order management
📱
Telecom
Acquisition, upsell, retention
🎓
Education
Enrollment, student support
🚗
Automotive
Leads, service follow-ups
Our Story

Built by Operators

Founded by people who ran campaigns before building companies. Every SOP reflects what actually works on the floor.

Arslan Malik
Co-Founder & CEO
Arslan Malik

Leads campaign strategy and client acquisition. Built Dex Drone with relentless focus on output quality and 4+ years running high-performance US outbound campaigns across financial, insurance, and real estate sectors.

Outbound SalesUS CampaignsStrategy
Muhammad Salih Shabbir
Co-Founder & COO
Muhammad Salih Shabbir

Oversees operations, SOP design, and team training. Ensures every campaign runs to blueprint standard with 4+ years in BPO operations and quality assurance across US markets.

OperationsUS CampaignsQA
Values

What Drives Us

🎯
Results First

We judge ourselves by your KPIs, not hours logged.

🔍
Transparency

You see the same data we see. No filtered reports.

⚡
Speed

48-hour blueprint. Campaign live in days, not weeks.

🤝
Partnership

We challenge assumptions — not just take briefs.

105+
Trained Agents
3
Shift Windows
USA
Market Covered
4+
Years Experience
Inside Dex Drone

Our Office

Operations
OperationsLive Campaign Floor105+ agents, multiple campaigns
Training
TrainingStrategy & OnboardingCampaign-specific agent prep
Why Dex Drone

Why Clients Choose Us

Here's what actually separates us — with specifics, not promises.

01
Co-Founder Involvement

Co-founders review every campaign weekly and are reachable directly. You don't get handed to an account manager after signing.

02
48-Hour Blueprint

Script, objection handling, SOPs, KPIs — fully built within 48 hours. You approve before anything goes live.

03
Campaign-Specific Agents

Your agents are NOT pooled. They train exclusively on your product, your tone, your objections.

04
Real-Time Reporting

Live dashboard, daily call logs, weekly reports. You see the numbers as they happen — no filtered summaries.

05
No Lock-In Contracts

Month-to-month after 30-day ramp. Exit with 2 weeks' notice. No penalties, ever.

06
US English Proficiency

All agents pass English proficiency tests. US accent training included as standard.

Compliance

Certifications

✓ GDPR Compliant
✓ TCPA Aware
✓ PCI-DSS
✓ ISO 9001 Aligned
✓ HIPAA Aware
Proof

Case Studies

🏠
Real Estate — USA

6-week appointment setting. 120 qualified appointments. 28% show rate. Client closed $2.3M.

RESULT: 3.8× ROI
☀️
Solar — USA

15 agents, 3 months. 22 qualified calls/agent/day. 40% increase in monthly installations.

RESULT: 40% GROWTH
💻
SaaS — USA

Tier 1 & 2 support. CSAT 72% → 94% in 6 weeks. Ticket resolution time down 38%.

RESULT: 94% CSAT
FAQ

Common Questions

Blueprint delivered in 48 hours. Most campaigns go live within 5–7 business days after your approval.

As small as 3 agents. Most effective campaigns start with 5+ to generate meaningful data quickly.

Yes — EST, CST, PST. Your agents work your target market's hours, not ours.

Every call recorded. QA reviews minimum 10% of calls daily. Weekly QA reports shared with clients.

No. Month-to-month after 30-day ramp. Exit with 2 weeks' notice, no penalties.

Yes — HubSpot, Salesforce, GoHighLevel, Zoho, and most major CRMs.

Get In Touch

Let's Talk

Free 30-minute discovery call. No pitch, no pressure — just a real conversation about what you need.

Contact Information
📞
Phone / WhatsApp
📍
Office
Rawalpindi, Pakistan
US Time Zone Operations
🕐
Hours
24/7 Operations
Management: Mon–Sat 9AM–9PM PKT
Email Response< 4 hours
WhatsApp Response< 1 hour
Discovery CallSame day
Send a Message

We'll respond within 4 hours and confirm your discovery call.

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